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Call us for inquiry : 1300 989 197

Refund Policy

Refund Policy

We are happy to refund or exchange most items within 14 days.Items must be returned in the same condition they were sold, with a receipt (or other proof of purchase) and with Hello Geek price ticket attached (if applicable).

Unfortunately we are unable to refund the following items unless they are faulty:
  • Serial Numbers
  • Activation keys
  • Software Licenses
  • Cost of labour incurred for the work carried out for the services arranged.
  • Digital Downloads

All refunds are given at the discretion of the business manager.We are only able to refund an item in the same way it was purchased. In particular, we would have to refund onto the same credit/ debit card used for your original purchase.

New goods

On all our brand new goods we will refund or exchange in-line with the above policies.

Changed your mind?

If you have your receipt (or other proof of purchase) we offer a 50% refund on all furniture within 14 days of purchase.Unfortunately, if you have used our delivery service, we cannot refund any delivery charges.


As a repair shop, we somtimes use second hand parts which are fully tested and functional, and may not be perfect quality. Any items which are deemed faulty or not fit for purpose we will refund or exchange, within 28 days and with a proof of purchase.


On sale items we offer an exchange only policy, within 14 days with a proof of purchase.This does not affect your statutory consumer rights.

Computer Parts

We will not issue a refund on any computer build orders which are deemed as Custom/Custom Gaming/Personalized Computers due to obvious reasons i.e; the products sold may be unfit for a resale due to the personalization factor. Once collected and acknowledgement signed by the customer, we will not refund any orders under any circumstances due to the reasons described above.

Contact Us

In case of an issue with the item or service recieved, please get in touch with our customer service department at the earliest possibility on the information provided on this page.

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